Privacy Policy

PSM Workshop(“we”, “us” or “our”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you book a service, request a quote or contact us, we may collect your name, phone number, email address, vehicle details and any information you choose to share about the work you need. We only collect information that is necessary to provide our services.

How we use your information

• To respond to booking, quote and contact enquiries.
• To carry out and manage the automotive work you have requested.
• To contact you about your vehicle, appointments and service reminders.
• To meet our legal and regulatory obligations.

Booking & email communication

When you submit a booking, quote or contact form, we use the details you provide to reply to your enquiry and manage your appointment. We may contact you by email or phone about your vehicle, your booking and any follow-up required. Confirmation emails are sent to the address you supply.

Analytics & cookies

We use privacy-friendly analytics to understand how our website is used so we can improve it. This may involve cookies or similar technologies that collect aggregated, non-identifying information such as pages visited and general location. You can control cookies through your browser settings.

Third-party review content

Our reviews page may display customer reviews sourced from Google. When this content loads, Google may process technical information such as your IP address in line with its own privacy policy. We do not control the data collected by these third-party services.

Sharing your information

We do not sell your personal information. We may share it with trusted parts suppliers or specialist sub-contractors only where necessary to complete your job, and with authorities where required by law.

Data retention & security

We keep records of work performed for as long as required for warranty, legal and tax purposes. We take reasonable steps to protect your information from loss, misuse and unauthorised access.

Your rights

You have the right to request access to, and correction of, the personal information we hold about you. To do so, please contact us or call 09 579 7169.

Contact

For any privacy questions, email admin@psmworkshop.co.nz or visit us at 172K Marua Road, Ellerslie, Auckland 1051, New Zealand.